Notice

[Notice] [Notice] Notice on change in Mwave service content and revision of the Terms and Conditions 2023.07.27

Hello, this is Mwave.

We sincerely thank all of our members for using Mwave. Starting from September 1, 2023, there will be changes in content and extent of Mwave services. As a result, the Privacy Policy and Terms of use have been revisded and we would like to provide you below with the following information about the changes.

1. Changes in Mwave Service Content

1) Schedule for Changes

Notice date : July 26, 2023
Effective date : September 1, 2023

2) Changes in Content

Termination of services (such as KCON and MEET&GREET) excluding Mwave SHOP.

2. Revision of Privacy Policy and Terms of use

1) Major Revisions

a. Privacy Policy
① Addition of essential cookies
② Addition of optional cookies

Terms of Use
① Article 15 (Provision of Information) addition of paragraph 3

② Article 24 (Special Regulations for Overseas Users) change
③ Article 31 (Supply and Delivery of Goods, Etc.) change

2) Revision details

a. Privacy Policy

① Addition of essential cookies

Cookies	Purpose for Use	Information	Installer	Expiry Date
guest-view	Stores the order ID used by non-member customers to check the order status.	HTTP Cookie	Mwave	Session
product_data_storage, recently_compared_product, recently_compared_product_previous, recently_viewed_product, recently_viewed_product_previous	Stores the configuration of product data related to the recently viewed product/comparison product.	HTTP Cookie	Mwave	Local Storage Rules
mage-cache-storage	Stores visitor-specific content required for e-commerce functionality.	HTTP Cookie	Mwave	Session
store	Tracks the specific store view/Locale selected by the buyer.	HTTP Cookie	Mwave	1 year
__utmb	Used to adjust the request rate.	HTTP Cookie	Google Analytics

② Addition of optional cookies

Cookies	Purpose for Use	Information	Installer	Expiry Date
fr, _fbp	Provides personalized advertising	HTTP Cookie	META	90 days
Aid_ts, DSPRSYNC, asd, DSPR	Provides personalized advertising	HTTP Cookie	Kakao	180 days

b. Terms of Use

Article	Before revision	After revision
Article 15	Creation	3. Notwithstanding the provisions of paragraph 2, the Company may send relevant notifications regarding the revision of important sections of these terms and conditions, service termination and other essential notices that must be commuicated to the Members, regardless of the Members' intention to refuse such information.
Article 24	1. The Members shall give consent to the Company to collect data, including their personal information, and submit and preserve such data as required in Korea. 2. Users who reside in countries listed as a country subject to the prohibition of export-and-import transactions or subject to special economic sanctions by the Korean government are prohibited from participating in or using commercial Online Services (e.g., advertising, transactions, etc.).	2. In order for the Members and foreign Users to utilize the Mwave website and receive services provided by the Company, they shall give consent to the Company to collect data, including their personal information, and submit and preserve such data as required in Korea. 3. Users who reside in countries listed as a country subject to the prohibition of export-and-import transactions or subject to special economic sanctions by the Korean government are prohibited from participating in or using commercial Online Services (e.g., advertising, transactions, etc.). 4. Notwithstanding the provisions of paragraph 3, if Users reside in a country designated by the Korean government as a country subject to the prohibition of export-and-import transactions or subject to special economic sanctions, and they engage in commercial services such as purchasing products, requesting advertising services, etc. through the Mwave website, or in the event of a force majeure event such as war, natural disasters, etc., the Company may take measures at its discretion, including canceling orders, processing refunds, discontinuing the acceptance of mail.
Article 31	- The Shop receives CDs signed by artists (3-4 weeks). *The timeframe may vary in accordance with each artist’s schedule. - The CDs are packed safely (2-3 days). - The packages are delivered to the forwarder and processed (Depending on the shipping company selected at the time of purchase).	- The Shop receives CDs signed by artists (3-4 weeks). *The timeframe may vary in accordance with each artist’s schedule. - Classification and packaging of products for shipping (5-7 days). - The packages are delivered to the forwarder and processed (Depending on the shipping company selected at the time of purchase)

3. Deletion of Member's Personal Information

Due to the termination of some services following the changes in the Mwave site's service content starting from September 1, 2023, the personal information of members who have no purchase hitory or customer service inquiries related to the remaining service, Mwave Shop, will be deleted collectively on September 1, 2023. If you do not wish for your information to be deleted, please click on the Q&A banner in My page or click on 'Customer Inquiry' at the bottom of the site to maintain your membership status by August 31, 2023

· If you do not agree to the new service operating policy, you may withdraw (delete your account) from Mwave.
· If you do not explicitly express your refusal (membership withdrawal) by the effective date of these terms, it will be considered that you have agreed to the revised terms.
· This email has been sent regardless of your consent status of accepting email to inform you of the member revision of terms.
· This email is for outbound purposes only. For any related inquiries, please contact the Mwave and we will respond to your inquiries.

[Notice] [Notice] Countries and regions with shipping delay (Updated 2023.4.24) 2021.10.21: Hello, this is Mwave.

We would like to inform you of the countries and regions where shipping is being delayed.

※The information below concerning countries and regions with shipping delay is shared to us from the shipping company and updated from time to time.
Please understand that the below information of countries and regions may differ from the actual shipping status depending on the time when the information was shared to us from the shipping company.

*Use Ctrl + F to search and check country code.

1) Countries where EMS is not available : AF, AL, AM, AR, BA, BH, BW, CR, CU, CV, DJ, DO, EC, EE, FJ, HT, IN, IS, IQ, KI, LV, LY, MA, MU, MZ, NP, PA, PG, RW, SB, SK, SY, UY, WS, ZM

2) Countries where FedEx is not available : AF, BN, GD, UA, YE

Thank you.

[Announcement] Winner Announcement for JUNG YONG HWA Signed CD Event 2023.10.05: Hello, this is Mwave.

We're glad to announce the winners of Mwave Shop X JUNG YONG HWA Event!

Winners get hand writing letter from JUNG YONG HWA!

[WINNERS LIST - NICKNAME (ORDER NUMBER)]

Ta*** (17000040777)
Siri*** (17000040681)
Yan******@gmail.com (16000020308)
Wise********** (17000040855)
lov*******@gmail.com (20000000855)

Thank you.

[Notice] Information on KCON LA 2023 signed MD Package Random Photo card 2023.07.31

[Notice] KCON JAPAN 2023 Signed MD Package Shipping Schedule Change 2023.07.06

Hello, this is Mwave.

Due to production and delivery delays of the KCON JAPAN 2023 signed MD packages,
we would like to inform you of the changed shipping schedule as follows.

▶️Expected Shipping Schedule: To start shipping from the warehouse starting from July 17th.

▶️Changed Shipping Schedule: Expected to be shipped in order by the end of July

We sincerely apologize for the inconvenience caused by the schedule change.
We kindly ask for your understanding.

Thank you.

[Notice] ZEROBASEONE - 1st Mini Album [YOUTH IN THE SHADE] Unreleased Photo Card Giveaway Event Information 2023.06.21: Hello, this is Mwave.

Here is the information regarding the giveaway of unreleased photocard during the pre-sale period of ZEROBASE ONE - 1st Mini Album [YOUTH IN THE SHADE].

1) Pre-sale Period: 6/21 (Wed) 2PM ~ 7/9 (Sun) 11:59PM (KST)
2) One Mwave exclusive random selfie photocard per purchase (MV costume ver.)
- One random photocard given for each purchase 1:1

Thank you.